Frequently Asked Questions (FAQs)
General Enquiries
1. How to contact us?
CherSammé can be contacted at feedback@chersamme.com
Products
1. Where do we get our products from?
CherSammé product designs are usually self-manufactured or sourced overseas. Our products come in limited quantity so as to ensure uniqueness and exclusivity to you. Do support us!
2. How do I keep myself updated on CherSammé?
Simply sign up with our mailing list located on the top right-hand corner of our website. Do ensure that your e-mail address is valid and also keep a lookout for our emails in your junk mail folder.
Ordering & Delivery
1. How do I place orders?
Scroll down to the bottom of the page and there will be an ordering form available. Simply fill up the form and click "Submit". You will receive an automated-reply-email from us to verify that we have received your order. If not, do try to submit the form again as there might be technical issues at times.
2. What kind of payments does CherSammé accept?
Currently, CherSammé only accepts ATM and Internet Banking transfers via DBS/POSB/UOB. We do prefer Internet Banking transfers for easy processing of your orders.
Unless otherwise approved, we do not accept interbank transfers.
At times, we make exceptions for overseas buyers to pay via PayPal. However, customers bear the extra charges incurred for using PayPal.
3. After payment is made, how long do I have to wait for items to be shipped to me?
We usually ship all paid items within 3 business days. An e-mail will be sent to you after your items have been shipped.
4. How are my items mailed to me?
Purchased items will be mailed through the delivery services of SingPost. Customers choose either normal mails or registered packages. For registered packages, a tracking number issued by SingPost will be updated via order status.
5. What is the difference between normal mail and registered mail?
Normal mails, as it is named, are normal mails sent just like your regular letters. Customers bear the risks of lost packages via normal mode.
For registered packages, there is an additional S$2.24 standard charge required by SingPost. Registered packages come with tracking numbers so customer can track their parcels should they fail to receive them within 2 business days. Registered packages are sent directly to recipient's doorsteps.
6. I am currently out of Singapore. Can I still place orders?
We accept orders from all countries. However, customers would have to make the necessary arrangements for transfers to DBS/POSB/UOB bank account for efficient transfer of funds. We do not encourage interbank transfers.
At times, CherSammé does make exceptions to accept PayPal payments. However, customers need to seek prior confirmation from us before making such transfers.
7. What happens if the item I want is pending?
If you are keen on the item, which is currently pending, you can leave your e-mail address in the pending list and we will contact you should any transaction fails.
